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Caffeinated CX

Caffeinated CX

Caffeinated CX

Enhances customer support efficiency with automated responses and ticket triaging.

Caffeinated CX

Overview of Caffeinated CX

Caffeinated CX offers a range of features aimed at optimizing the customer support workflow:

Key Features of Caffeinated CX

Autodraft Responses : Automatically generates draft responses based on historical support interactions.

Auto Triage Tickets : Helps in categorizing and prioritizing support tickets automatically.

Macro Suggestions : Suggests macros to use based on the context of customer inquiries.

24/7 AI Availability : Ensures round-the-clock support availability, enhancing customer satisfaction.

Brand Tone Matching : Adapts responses to match a company's brand tone for consistent communication.

Support Functions Automation : Capable of performing basic support tasks such as order cancellations or refunds.

Commerce and CRM Integration : Connects with commerce stacks and CRM systems for streamlined operations.

Sentiment and Satisfaction Analysis : Understands customer sentiment, aiding in satisfaction measurement.

Wavve AI. One app. For everything.

Journaling

Just talk anywhere and Wavve will create a well structured journal entry for you.

Email Buddy

Dont write emails, just speak and Wavve will do the rest of email template work!

Summarize Meetings

Dont write emails, just speak and Wavve will do the rest of email template work!

Writing

Ideas can strike you anywhere. Just record with Wavve and use the summaries later

Todo & Task Lists

Dont write emails, just speak and Wavve will do the rest of email template work!

Brainstorm Ideas

Dont write emails, just speak and Wavve will do the rest of email template work!

Wavve can handle 50% of content generation and context setting tasks, taking the load off of your need to edit the perfect words for your articles. Just Choose the mood of the article.

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Frequently Asked Questions

No need to worry—we can resolve this. It's likely that Wavve AI hasn't been granted microphone access. For mobile users, enable microphone access in your browser settings. If using iOS, first download the web app via Safari, then navigate to Settings > Safari > Microphone > Allow Access to avoid repeated permission requests. On a desktop, adjust your browser's settings to allow microphone access.
If the app is taking a long time to transcribe and summarize, try refreshing the page. Afterwards, click the account icon in the top left corner and select 'Retry Transcription' for a new attempt.
Wavve AI uses cutting-edge AI technology, including OpenAI's Whisper among other audio models, to efficiently and accurately transcribe, summarize, and process your recordings.
Currently, Wavve AI only records audio directly through your device's microphone. Recording from additional sources like speakers is not supported.
Audio recording limits vary by subscription plan: the free plan allows up to 5 minutes per note, the basic plan up to 15 minutes per note, and the premium plan accommodates up to 60 minutes per note.
Wavve AI offers an Individual plan at $9 per month and a Pro plan at $19 per month. For a limited time, users can also take advantage of a lifetime deal priced at $169 for the Individual plan and $199 for the Pro plan.
Wavve AI is versatile, supporting a total of 141 languages including English, French, Czech, Chinese, Hindi, and many more, ensuring broad accessibility and utility.
Current users can subscribe to a bundled Listnr + Wavve AI subscription for just $10 per month for the Individual plan, billed annually. This offer combines the strengths of both services for an enhanced experience.
A WhatsApp integration for Wavve AI is currently under development and is expected to be released within the next two months.

For assistance, you can reach out to Wavve AI support at support@wavve.ai. We strive to respond to all inquiries within 48 hours or sooner.

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