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DigitalGenius

DigitalGenius

DigitalGenius

Automates ecommerce customer service with personalized, empathetic responses.

DigitalGenius

Overview of DigitalGenius

DigitalGenius has been instrumental in helping businesses scale their customer service operations efficiently. Brands like On, AirUp, and Porto's have reported significant improvements in handling customer inquiries, with some achieving an ROI of over 600%. These successes highlight the platform's ability to manage increased service demands without compromising on quality or customer satisfaction.

Key Features of DigitalGenius

CARE AI : A unified platform that combines conversational and visual AI for understanding customer queries, deep integrations for resolving issues, and generative AI for crafting personalized and empathetic responses.

Deep Integrations : DigitalGenius seamlessly connects with a wide array of platforms including shipping carriers, ecommerce platforms, ERPs, payment providers, and loyalty platforms. This enables the AI concierge to autonomously generate return labels, identify lost packages, conduct carrier investigations, estimate shipping times, and process replacements and refunds without human agent intervention.

Visual AI : Trained on a diverse product range, the visual AI component can detect defects and quality issues, read product barcodes to identify specific items, and automatically initiate replacement orders while alerting quality control teams.

Generative AI : Powered by OpenAI's top-tier generative AI, fine-tuned for ecommerce scenarios, DigitalGenius offers personalized customer experiences. It includes built-in safety features to prevent unintended content generation and adapts to the brand's tone of voice, utilizing content from knowledge bases, FAQs, and the website to reduce the need for scripted responses.

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Frequently Asked Questions

No need to worry—we can resolve this. It's likely that Wavve AI hasn't been granted microphone access. For mobile users, enable microphone access in your browser settings. If using iOS, first download the web app via Safari, then navigate to Settings > Safari > Microphone > Allow Access to avoid repeated permission requests. On a desktop, adjust your browser's settings to allow microphone access.
If the app is taking a long time to transcribe and summarize, try refreshing the page. Afterwards, click the account icon in the top left corner and select 'Retry Transcription' for a new attempt.
Wavve AI uses cutting-edge AI technology, including OpenAI's Whisper among other audio models, to efficiently and accurately transcribe, summarize, and process your recordings.
Currently, Wavve AI only records audio directly through your device's microphone. Recording from additional sources like speakers is not supported.
Audio recording limits vary by subscription plan: the free plan allows up to 5 minutes per note, the basic plan up to 15 minutes per note, and the premium plan accommodates up to 60 minutes per note.
Wavve AI offers an Individual plan at $9 per month and a Pro plan at $19 per month. For a limited time, users can also take advantage of a lifetime deal priced at $169 for the Individual plan and $199 for the Pro plan.
Wavve AI is versatile, supporting a total of 141 languages including English, French, Czech, Chinese, Hindi, and many more, ensuring broad accessibility and utility.
Current users can subscribe to a bundled Listnr + Wavve AI subscription for just $10 per month for the Individual plan, billed annually. This offer combines the strengths of both services for an enhanced experience.
A WhatsApp integration for Wavve AI is currently under development and is expected to be released within the next two months.

For assistance, you can reach out to Wavve AI support at support@wavve.ai. We strive to respond to all inquiries within 48 hours or sooner.

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